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FAQ

How to shop duty free

Q
Does the person making the purchase need to be the same as the person leaving the country?
A
Yes. The departure information of the person making the purchase will be confirmed at the time of purchase.Please see the Shopping Guide for details.
Q
Who is eligible for shopping at the duty free shop?
A
Customers scheduled to travel overseas from either Narita Airport or Haneda Airport are eligible for duty free shopping; tax free shopping is available for those scheduled to travel overseas, regardless of the airport from which they will depart.
Please have your (the person leaving Japan) passport and boarding pass or any other proof of departure with you when making your purchase.Please see the Shopping Guide for details.
Q
Is there a limit on the total amount of duty free or tax free shopping I make?
A
Duty free shopping does not have any restrictions in terms of price. For tax free shopping, purchases that meet the following criteria are eligible:
  • ● Japanese citizens (residents): purchases where a single item amounts to 10,001 yen or more (applies to both, General Items and Consumables).
  • ● Foreigners (non-residents): same-day purchases made at one store where the total amount comes out between 5,000 yen and 500,000 yen (inclusive) for General Items, and 5,000 yen or more for Consumables.
Q
How early from the departure date can I shop duty free?
A
You can shop duty free starting 30 days before your departure date.
Q
What are the store hours?
A
Our store is open from 10 a.m. to 8 p.m. from Sunday to Thursday, and 10 a.m. to 8:30 p.m. on Fridays and Saturdays.

Making a purchase/payment

Q
How do you use the discount coupon?
A
Please present the coupon to a staff member once you visit our store.
Q
What is your currency exchange rate?
A
The Takashimaya Duty Free Shop SHILLA & ANA only accepts payments in Japanese yen. If you wish to pay with a credit card or debit card, please confirm your card company for the exchange rate.
Q
Does the name on the card need to match the person leaving Japan?
A
Yes. We only accept credit or debit cards with the name of the person leaving Japan.
Q
Can I pay with a card that was issued outside Japan?
A
Yes. We accept cards issued outside Japan.
Q
Does the discount coupon have an expiration date?
A
Discounts may not be valid or be restricted depending on the specified time period, brand, discount rate, or purchase amount.
Q
What payments do you accept?
A
We accept a variety of payment methods, including cash, credit card, debit card, UnionPay, WeChat Payment, Alipay, and coupons.

Picking up your items

Q
What are the necessary documents and precautions for picking up my items?
A
On the day of your departure, please go to the Duty Free Pick Up Counter at either the Narita Airport or Haneda Airport and present your own passport, pick up ticket, and boarding pass.
Upon picking up your items, please confirm the items and quantity on the spot, and consult a staff member at the pick up counter if you have any concerns.
Please note that items that have been picked up may neither be returned nor exchanged.
Q
Where in the airport is the Duty Free Pick Up Counter located?
A
●Narita International Airport Terminal 1
Narita International Airport Terminal 1
●Narita International Airport Terminal 2
Narita International Airport Terminal 2
●Narita International Airport Terminal 3
Narita International Airport Terminal 3
●Haneda Airport International Terminal
Haneda Airport International Termina

Please see the Shopping Guide for details.

Q
Could I have my items shipped to my home instead picking them up at the airport?
A
The Customs Law mandates that duty free items be picked up upon departure, at the Duty Free Pick Up Counter of the departure airport (within the legal bonded area).
As the items may only be picked up at the time of departure, we are unable to ship them to your home or sell duty free items to those who have already returned to their own country.
Q
What should I do if I have lost my pick up ticket?
A
Please present your passport and boarding pass at the Duty Free Pick Up Counter. We can confirm your purchase with those documents even if you have lost your pick up ticket.
Q
Would I be able to pick up my items even if I am leaving early in the morning?
A
Items will be available for pick up during the airport hours of Narita Airport or Haneda Airport.
Please see the Shopping Guide for details.

Miscellaneous

Q
If I use a coupon, could the discounted amount also be counted to meet the minimum amount specified by a campaign offer?
A
No. Only the amount after applying a coupon discount will count toward another campaign offer.
Q
Could you give me details on all the brands offered at the Takashimaya Duty Free Shop SHILLA & ANA?
A
Please see the Brand Menu for details.
Q
I want to know more about campaigns going on at the Takashimaya Duty Free Shop SHILLA & ANA.
A
Please see the Event Menu for details.